T&C's
TERMS AND CONDITIONS
Welcome to Adult Bliss Erotica, where transparency and honesty reign supreme in every aspect of our business, including the fabulous terms and conditions that govern our interactions with our fantastic customers! We totally get that sifting through loads of legal jargon can be a bit snooze-inducing, but fear not! We've made it our mission to keep things crystal clear and oh-so-concise, because building trust with you is our top priority!
Oh yes, we've got you covered on this page with all the nitty-gritty details that apply to our awesome products and services. You can strut your stuff with confidence knowing exactly what to expect when you choose to rock the Adult Bliss experience! We're all about being open books, making sure you know our policies, pricing, and services like the back of your hand. So take a peek at these terms and conditions - it's your passport to ultimate empowerment as our cherished customer!
Did we mention we're downright proud of the sensational quality of our products and services? Oh, you bet we are! We're on a mission to blow your mind with the best, and our commitment to extraordinary customer service is hotter than a sizzling summer night! Got questions or need a little extra love? No worries! Our amazing customer service team is here, ready to dazzle you with their know-how and charm.
Now that you've chosen Adult Bliss Erotica, consider yourself part of our fabulous family! We can't wait to serve you with a splash of enthusiasm, a sprinkle of joy, and a whole lot of excitement. It's time to unleash your desires and embrace the ultimate Adult Bliss experience! Let's embark on this thrilling adventure together - you won't regret it!
Age and Conditions of Sale and Delivery (18+ ONLY)
It is a condition of use of this website that you are over 18 years of age. By checking the box on our age verifier pop-up and checkout screen you are verifying that you are at least 18 years of age and therefore legally eligible to purchase products that are age-restricted in this country. Treat this as a lawful signature where fraudulent answers may result in lawful action taken against you and/or your parents/legal guardians.
Adult Bliss and its governing registered business reserves the right to refuse delivery of products via shipping, click & collect or in-store purchase if it is suspected that you are underage and cannot prove otherwise. In such a case items already received are expected to be returned to us at the customers own expense and a full refund will be issued where payment has already been processed.
Adult Bliss and its governing registered business take no responsibility for fraudulent behaviour in regards to age verification. It is also illegal for anyone under the age of 18 to enter our Brick & Mortar store (Adult Bliss Erotica – Glen Osmond). This includes teenagers, children, toddlers, and babies regardless of whether or not they have adult supervision. This law is governed by the state of South Australia and is subject to monetary fines for all parties involved.
PAYMENT OPTIONS
By agreeing to Adult Bliss’s terms and conditions you are also agreeing to the terms and conditions of the payment method used by you to complete your transaction, and you are acknowledging any contracts pursuant to those payment providers. Adult Bliss Erotica has the following payment options available for our online store:
CARD PAYMENTS processed via Stripe
Google pay (via Stripe)
Please refer to any individual contracts you may have with your payment provider.
SHIPPING, SAME DAY DELIVERY AND CLICK AND COLLECT POLICY
SHIPPING
Discreet Shipping
Adult Bliss ships within Australia only. Your address must be valid within the Australia Post network.
All online purchases are sent via Australia Post in DISCREET Environmentally friendly HERO package Satchels (These satchels to be exact) or plain cardboard boxes where appropriate. Items are wrapped in red tissue paper for further privacy when opening and also wrapped in upcycled bubble wrap or waffle paper for protection. The sender is listed as Simonique Enterprise rather than Adult Bliss, with our address listed as our building number but not our shop number, as there are a few other businesses in our complex, this helps maintain privacy for our customers.
Lodgement Speed
We will endeavour to pack and arrange shipping of your online order within 24 hours of placement. Orders are shipped Monday through Friday excluding public holidays. If there is something wrong with the order or if we are out of stock you will be advised via the email you provide us on your order and a refund will automatically be applied to that item/s unless we require your confirmation or any further information from you. Once your order has been lodged with Aus Post you will be provided a tracking number via email.
Average shipping time is 2 – 4 days for Standard post, and 1 – 3 days Express post for South Australian orders, we make no guarantees regarding shipping times once the order has left our hands and refer you to Australia Post as the liable carrier. Please see Australia Post’s website for a more accurate estimate of shipping times to your area https://auspost.com.au/business/shipping/domestic-shipping/delivery-speeds-and-coverage.
If you have any questions regarding the location of your order please first check your tracking number, then contact us at [email protected] with your order number and inquiry.
Lost Parcels
All parcels sent by Adult Bliss are shipped via Australia Post, if your parcel is lost or AusPost fails to deliver it to you in a reasonable time frame, please take the following actions:
- Issue a support ticket with Australia Post
- Email us directly with the reference number from your support ticket
There are two usual outcomes for lost parcels, If Australia Post verifies to us that your parcel was lost in transit we may;
- Reissue the items ordered in a new parcel, or, you are welcome to come into the store to pick up a replacement of your purchase directly.
- OR We refund you the total cost of the product and the shipping.
We do ask that you give us and Australia Post sufficient time to investigate the lost parcel before refunds/resend are issued. Lastly, as all of our parcels are tracked, if your parcel is recorded as Delivered to your address (meaning your parcel was delivered to your address but you have not received it due to potential theft or negligent delivery) then this is a matter you will have to take up with Australia Post directly, our responsibility ends with the parcel being delivered.
We Do not Ship overseas at this stage, we ship within Australia only.
Yes, we do ship to PO Boxes, delivery may take longer as per Aus Posts delivery terms. Please ensure you have entered your address correctly at checkout, Adult Bliss is not liable for undelivered parcels where the address has been entered incorrectly by the customer.
CLICK AND COLLECT
Adult Bliss has made available Click and Collect as an option for online purchases for items available in store at their Glen Osmond location. Click and collect orders placed during our opening hours are usually available for collection within 1 – 2 hours, this time frame may be shorter or longer due to staffing or busy periods in store. Orders placed outside of our operating hours will be processed once we re-open, within 1-2 hours also. You will be notified via SMS and Email once your order is ready for collection, please read the instructions carefully.
Your original and valid Photo ID (Australian Driver’s License or Proof Of Age Card) must be presented in store to be verified by us before your order will be released to you. If your ID doesn’t exactly match the name and address on the payment method used, or if you fail to bring in your physical ID or SA Gov App ID, we cannot complete the order, this is for your protection and ours and is not negotiable. You will be required to sign for your order upon collection. If you are arranging for someone else to collect your order please let us know by email BEFORE pick-up and provide us with their name and details and await confirmation from us, they will need to bring in a copy of your confirmation email as well as their personal photo ID, Adult Bliss accepts no liability for third party pick up and you accept this at your own risk.
Our opening hours are 10am till Midnight, Mon-Sun. We request that your order be picked up no later than 11:50pm or that you make contact to confirm an alternative pick up time/day. If your order is not collected within 48 hours you will receive a reminder via text and email. Orders not collected after 5 days will be cancelled and refunded, up to a 20% administration fee may be applied, please reach out to us to make other arrangements if you cannot pick up within the 5 day limit. We can be contacted at [email protected] or call 08 8338 6347 if you wish to discuss your order. Please check our returns policy before picking up your order as some items cannot be returned for hygiene reasons.
SAME DAY DELIVERY
Adult Bliss offers limited same day delivery through our delivery partner Zoom2U. Zoom2U will collect orders from Adult Bliss during opening hours and within Zoom2U’s overlapping operating hours which are subject to change. This delivery method will not be shown at checkout if not available, however orders placed close to delivery deadlines may still show as available but will be delivered next day, we recommend selecting next day delivery in this instance. Please note, Adult Bliss opens at 10am so earlier delivery times may not be possible.
Delivery hours:
Mon-Fri 8am-10pm (AEST)
Sat-Sun 9am-6pm (AEST)
Customer Service hours:
Mon-Fri 8am-9pm (AEST)
Sat & Sun 8am-7pm (AEST)
Public Holidays - Closed
VIP (Priority):
If you have an important delivery that has to be where it needs to be, Zoom2u VIP Express Delivery can help.
Zoom2u is a fast on-demand courier service operating around Australia. With an ever-growing network of drivers, your urgent booking will be allocated to the closest driver to you according to the time frame you choose! With a super easy-to-use booking platform, live tracking and the ability to contact your driver directly, YOU are in control.
Our aim at Zoom2u is to redesign VIP express delivery and provide excellent customer satisfaction with each and every booking.
3-HOUR (Standard):
Have your items quickly delivered in 3 hours or less! Zoom2u is the fast delivery platform that offers complete control over your bookings by being able to track your parcel live as well as access your couriers information. Our 3-hour express delivery service allows you to have your package received within a 3-hour window as long as the pick up and drop off destinations are within 60 km of each other.
SAME DAY (Flexible):
At Zoom2u, we offer a fast, on-demand courier service designed to transform the usual on the day delivery experience. Zoom2u works for both business or personal use and allows you to move your parcels from one location to the next while being able to track where your delivery is in real time. We give you the ability to see the availability of our couriers, which courier is allocated to your booking and to communicate directly with your courier.
- Orders may be rejected at the discretion of Adult Bliss or Zoom2U. If your order is rejected you will be notified and refunded within 24 hours.
- Zoom2u takes full responsibility for parcel condition and delivery times, Adult bliss accepts no liability for the use of this delivery method.
- You are using this service under Zoom2U’s terms and conditions. By agreeing to our terms and conditions you are also agreeing to Zoom2U’s terms and conditions.
- Adult Bliss does not personally guarantee Zoom2U’s efficiency regarding delivery time and does not offer refunds or compensation for delays.
RETURN POLICY (Repairs, refunds & exchanges)
ACCC
At Adult Bliss we adhere to the ACCC consumer guarantee. This means that where applicable you will be entitled to a repair or replacement for most reasonable returns up to 30 days after purchase. Refunds will only apply to major problems as outlined below, or where a repair or replacement is not possible.
Receipt
Consumer guarantees do not apply if you do not have your original sales receipt or valid proof of purchase, they also do not apply if you got what you asked for but simply changed your mind, found it cheaper somewhere else, decided you did not like the purchase or had no use for it.
Hygiene
Some goods, such as lingerie, cannot be returned. Due to the intimate nature of our products, for hygiene purposes, products that are sold in unsealed packaging cannot be returned without that packaging in its original or near original state at staff discretion. Sealed products once opened are not returnable unless a genuine fault has been identified.
Issues Prior to Sale
Minor problems identified prior to sale will be marked on your receipt and will not illicit a refund or exchange unless the fault is found to be more serious than originally identified. Damage sustained to the product after the sale will also not be compensated.
If after-sale a product is found to have a minor fault we will offer to repair or provide a replacement where it is reasonable to do so and where the product has not yet been used.
If after-sale and within the outlined “warranty period” a product is found to have a major fault that cannot be repaired, we offer replacement or refund regardless of whether the product has been used or not. Replaced products will be of an identical type to the product originally supplied. Refunds will be provided in the same form as your original payment. Some faults may require diagnosis by our team that require the item to be held in store to replicate the issue, we will not issue a replacement or refund for faults that cannot be confirmed by our team.
Minor Problems
Minor problems include but are not limited to: Cosmetic flaws that do not affect the usability of the product such as minor discrepancies in size, shape, or colour because of manufacturing practices, damage to packaging from transport or customer handling instore, or parts of a product are missing due to packaging errors, damage, or theft.
Major Faults
Major faults include but are not limited to: A product being unfit for its intended purpose, damage or break down of the product through manufacturing flaws, or a product is significantly different from the sample or description.
Warranties
Some products have a manufacturer’s warranty. If your product breaks down within a product’s warranty period, or the period indicated by Adult Bliss, please contact us to confirm the best course of action to obtain a repair or replacement. In most instances, Adult Bliss may be able to source this for you, on rare occasions it may be more beneficial for you to deal with the manufacturer directly. Always retain your original sales receipt as proof of purchase, without a valid proof of purchase we cannot validate that a product has been found faulty within its warranty period and we are not obligated to provide a replacement or refund in this instance.
In general, Adult Bliss offers a 30 Day Warranty for genuine faults on Static (Non-Vibrating) Toys, Battery Replacement Vibrating toys and Lingerie, and a 12 Month Warranty for genuine faults on Rechargeable Vibrating Toys.
ALL WARRANTIES ARE SUBJECT TO SUPPLIER AND MANUFACTURERS DISCRETION,
If your warranty claim is not accepted by the supplier and or manufacturer or more information is required Adult Bliss is not under any obligation to issue replacement or refund, your claim must be valid and subject to ACCC guidelines.
As a small business, we cannot take the financial responsibility of replacing products that are not deemed to come under our warranty guideline or those guidelines set by our suppliers, the manufacturers, or the ACCC.
All returns will be considered with the following in mind:
- type of product
- how a consumer is likely to use the product
- the length of time for which it is reasonable for the product to be used
- the amount of use it could reasonably be expected to tolerate before the failure becomes noticeable
Where a product is found to have been subject to fair wear and tear, or where a product has been found to be misused, knowingly or not, compensation will not be granted.
Online Sales & Returns
Products purchased online that meet the criteria for repair, replacement or refund are to be returned to Adult Bliss at the customer’s expense. Where genuine major faults have been identified the cost of returning the product by post will be reimbursed to the customer if a receipt for postage is provided to us either with the return or scanned and emailed to our [email protected] email. Adult Bliss shall post repaired or replaced items at no cost to the customer.
Customers who purchased in-store but who are inhibited from returning due to distance or other circumstances may also follow the online returns postage guidelines.
Buy Now Pay Later Sales
Sales processed using AfterPay, Zippay or PayPal’s “Buy now pay later” options are subject to those payment method’s T&C’s, regarding faults, returns, exchanges and warranties. As at July 30th 2023 these payment providers recommend contacting your original store of purchase to seek an exchange, repair or refund.
PRICING AND CURRENCY
All prices listed on www.adultblisserotica.com.au are in AUD (Australian dollar), they are tax inclusive (where applicable) and are subject to change based on fluctuating supply prices. We do our best to keep prices low and fair. The price of a product at the time of purchase is the price you will be charged, plus any additional fees such as postage. Adult Bliss does not price match other online retailers, either their full or promotional pricing. Adult Bliss’s brick and mortar store may (at management discretion) price match other physical locations pricing in Adelaide, South Australia however such pricing must be verifiable as current and genuine. Adult Bliss will not under any circumstances price match after a purchase has been finalised, and we will not honour sale pricing that has ended.
DEALS AND DISCOUNTS
Affiliate Referral Deals, Coupons, Discounts and Rewards Program
AFFILIATE OFFERS
Some local businesses have been authorised to offer discounts for our store to their customers and clients. If you see “Mention us to get X% off at Adult Bliss when you sign up to our loyalty program” there are terms and conditions for these offers:
1, The discount is an introductory offer only, you can get the discount only if you sign up to the loyalty program and it is valid only as a signup discount.
2, If you are already a member at Adult Bliss you are not entitled to the discount. We may, however, apply it anyway as a one-time discount or gift you some extra points on your purchase for mentioning that you have seen us advertised, at managements discretion.
3, Adult Bliss trusts that our customers won’t take advantage of offers like this but we do make a note on customer accounts when offers are used so please be honest and truthful. Our loyalty program is a privilege and can be disabled for individual customers at our discretion if we find they are abusing our fair use expectations.
4. Lastly, and this applies to all discounts, signups, referrals, offers, bonuses, rewards, and coupons; no offer is stackable with any other offer! You as a customer can choose which offer you would prefer to use but you cannot use any more than one at a time.
If you want to learn more about our rewards program (the friend zone) click here.
LOYALTY PROGRAM
Follow this link for more information on our Loyalty Program
Our Loyalty Program is managed by Marsello, to find out how your data is stored please see their Privacy Policy and Terms and Conditons on their website.
LOYALTY PROGRAM FAIR USE EXPECTATIONS
Adult Bliss reserves the right to alter the conditions of the loyalty program at any time. Membership may be penalised or revoked (including the loss of any accrued benefits) at management discretion if a member is believed to have acted in bad faith either through misuse of the loyalty program and it's benefits, or through suspected or confirmed fraudulent or criminal activity that negatively impacts Adult Bliss or any of its third parties.
BLISS BUY BACK
Adult Product Recycling Program
Products we accept:
We will accept any vibrating and/or rechargeable toys. Any other adult products made from the following materials will also be accepted:
Silicone (100%), TPR Silicone, TPE, TPR, Steel Pyrex Glass, Wood, Stainless, Any Genuine Metal Product.
Products We Do Not Accept:
The following materials that do not vibrate or are not rechargeable will not be accepted because they are generally not recyclable. Feel free to bring them in but you will not receive a discount:
ABS Plastic, Cyberskin (or any other fake skin-like materials that don’t have vibrating or battery components), Elastomer, Ceramic, Jelly Rubber, PVC, Rubber.
This list is not extensive so please feel free to call or email us if your product material type is not listed or if you are unsure of the product material type or have any further questions.
The Fine Print:
You will receive one 10% discount per product per transaction (this means no matter how many products you bring in for e-waste we will only give the 10% discount on one product in your purchase and it is allocated to the most expensive product) and the discount is not compatible or stackable with any other offers. There are no rainchecks on this offer, you must make a purchase when returning your recyclable adult product.
Condition of returned products:
The adult product you are returning must be properly cleaned (boiled if possible eg; Glass and Metal) and sealed in a Ziplock bag. We do reserve the right to reject products that have not been properly cleaned or are not sealed correctly, this is for the health and hygiene of our staff and the employees of the recycling depot we return your adult product too. We also reserve the right to reject products that we feel may not match the criteria, or where fraudulent or suspicious behaviour is suspected.
Thank you so much for considering our buyback recycling program!! We (and the planet) thank you!
E-SAFETY
A quick message from the owners:
The last thing we as sexual health and wellness enthusiasts want to do is put anyone at risk, whether it’s here on our website or in the real world. We would like it to be known that the content on our website is intended for adults ONLY. The products we sell are designed for sexual wellness and sexual pleasure and are not intended for any other use or for use by minors. We want every single person to be sexually educated and empowered but only when it is deemed appropriate by legal guardians within the confines of local law.
- This website is an adults-only website intended for persons 18 years of age and older, with a two-step age verification process upon entry and payment.
- This website is labelled with an RTA “Restricted to Adults” label that allows parental controls to filter or block this website
- Customers must be 18 years or older to view or purchase products from our store.
- This website contains adult products for sexual wellness (adult novelty) and is not a pornography platform.
- This website complies with Australian Advertising Standards and is guided by the Adult Industry Association’s Code of Practice.
COOKIE POLICY
Last updated 02/08/2023
INTRODUCTION
Adult Bliss Erotica / Simonique Enterprise (“we” or “us” or “our”) and our host and affiliate websites may use cookies, web beacons, tracking pixels, and other tracking technologies when you visit our website adultblisserotica.com.au, including any other media form, media channel, mobile website, or mobile application related or connected thereto (collectively, the “Site”) to help customize the Site and improve your experience.
We reserve the right to make changes to this Cookie Policy at any time and for any reason. We will alert you about any changes by updating the “Last Updated” date of this Cookie Policy. Any changes or modifications will be effective immediately upon posting the updated Cookie Policy on the Site, and you waive the right to receive specific notice of each such change or modification.
You are encouraged to periodically review this Cookie Policy to stay informed of updates. You will be deemed to have been made aware of, will be subject to, and will be deemed to have accepted the changes in any revised Cookie Policy by your continued use of the Site after the date such revised Cookie Policy is posted.
This Cookie Policy was generated by Termly’s Cookie Consent Manager.
USE OF COOKIES
A “cookie” is a string of information which assigns you a unique identifier that we store on your computer. Your browser then provides that unique identifier to use each time you submit a query to the Site. We use cookies on the Site to, among other things, keep track of services you have used, record registration information, record your user preferences, keep you logged into the Site, facilitate purchase procedures, and track the pages you visit. Cookies help us understand how the Site is being used and improve your user experience.
TYPES OF COOKIES
The following types of cookies may be used when you visit the Site:
Advertising Cookies
Advertising cookies are placed on your computer by advertisers and ad servers in order to display advertisements that are most likely to be of interest to you. These cookies allow advertisers and ad servers to gather information about your visits to the Site and other websites, alternate the ads sent to a specific computer, and track how often an ad has been viewed and by whom. These cookies are linked to a computer and do not gather any personal information about you.
Analytics Cookies
Analytics cookies monitor how users reached the Site, and how they interact with and move around once on the Site. These cookies let us know what features on the Site are working the best and what features on the Site can be improved.
Our Cookies
Our cookies are “first-party cookies”, and can be either permanent or temporary. These are necessary cookies, without which the Site won’t work properly or be able to provide certain features and functionalities. Some of these may be manually disabled in your browser, but may affect the functionality of the Site.
Personalization Cookies
Personalization cookies are used to recognize repeat visitors to the Site. We use these cookies to record your browsing history, the pages you have visited, and your settings and preferences each time you visit the Site.
Security Cookies
Security cookies help identify and prevent security risks. We use these cookies to authenticate users and protect user data from unauthorized parties.
Site Management Cookies
Site management cookies are used to maintain your identity or session on the Site so that you are not logged off unexpectedly, and any information you enter is retained from page to page. These cookies cannot be turned off individually, but you can disable all cookies in your browser.
Third-Party Cookies
Third-party cookies may be place on your computer when you visit the Site by companies that run certain services we offer. These cookies allow the third parties to gather and track certain information about you. These cookies can be manually disabled in your browser.
BigCommerce handles all privacy and data regarding cookies and use of website. Please refer to BigCommerce for more information.
CONTROL OF COOKIES
Most browsers are set to accept cookies by default. However, you can remove or reject cookies in your browser’s settings. Please be aware that such action could affect the availability and functionality of the Site.
For more information on how to control cookies, check your browser or device’s settings for how you can control or reject cookies, or visit the following links.
In addition, you may opt-out of some third-party cookies through the Network Advertising Initiative’s Opt-Out Tool.
OTHER TRACKING TECHNOLOGIES
In addition to cookies, we may use web beacons, pixel tags, and other tracking technologies on the Site to help customize the Site and improve your experience. A “web beacon” or “pixel tag” is tiny object or image embedded in a web page or email. They are used to track the number of users who have visited particular pages and viewed emails, and acquire other statistical data. They collect only a limited set of data, such as a cookie number, time and date of page or email view, and a description of the page or email on which they reside. Web beacons and pixel tags cannot be declined. However, you can limit their use by controlling the cookies that interact with them.
CONTACT US
If you have questions or comments about this Cookie Policy, please contact us here.
Enjoy an Easier Way to Use Afterpay for Sex Toys
Did you know it’s possible to use Afterpay for sex toys? It’s not just an option for purchasing goods for your home or making certain professional services more affordable. You can use it as a stepping stone towards personal and shared pleasure, too. With Adult Bliss Erotica, you’ll find that making it easier to shop for traditionally “adult” items is just the tip of the iceberg of what we do. Your destination for helpful information on sexual wellness and the safe, consensual exploration of your body, we welcome everyone into our store. Regardless of your gender identity or sexual expression, there’s something for you here.
What Sets Adult Bliss Erotica Apart as an Adult Store with Afterpay?
Why make Adult Bliss your preferred place to shop for adult toys and related items? When you consider what sets us apart, it’s an easy choice. Alongside our Afterpay options, here’s what else to know about us:
We are a contemporary adult store with modern sensibilities and a strong desire to stand out as a destination for the healthy enjoyment of the full spectrum of sexuality.
We stock a huge range of toys suitable for everyone, and we are a trusted resource for the local BDSM community.
We don’t shy away from conversations with our customers. In fact, we welcome your questions and curiosities. When it comes to products that you’ll use with your body, it’s never a bad thing to get more
information — and to know that you can reach out for shame-free help if you run into any issues with your purchase.
The Benefits of Sex Toys on Afterpay from Adult Bliss Erotica
Why use Afterpay to purchase adult toys in the first place? This flexible “pay over time” solution could be the ideal resource for several occasions.
Find that perfect gift and enjoy more time to pay without delaying your satisfaction — unless you’re into that, of course!
Using Afterpay at the adult shop makes it more affordable to purchase that upgraded toy you’ve had your eye on for a while. When the price tag has kept you from committing, Afterpay makes it an easier decision.
You could start your very first explorations into the world of toys without having to worry about a cost barrier. Don’t sacrifice quality and body-safe materials in exchange for the price when you could enjoy this option instead.
Why Adult Bliss Erotica is a Cost-Effective Option for Everyone
Few experiences are as frustrating as purchasing a new adult toy to realise that it is not what you wanted or that you didn’t have all the facts before buying. At Adult Bliss, we not only provide as much info about our products as possible, but we also make ourselves available seven days a week for your questions and concerns. With our help, “doing your homework” on sex toy purchases is part of the fun — and you can trust you’re buying the right products for you. Contact us if you need help.
