Q; Can your staff help me with some sensitive questions I have?

A; Yes, absolutely! Our staff are more than happy to answer any sexual health questions you need answering as long as they are asked in a respectful manner. We are here to help you make a decision regarding your sexual health and sexual pleasure journey and provide product knowledge to help you make the best choice possible.

However, our staff are not expected to give personal opinions or suggestions about you or your partners, and they are not expected to share their own experiences if they don’t feel comfortable doing so. Remember to be respectful of our staff at all times.

Lastly, it is important to remember that our staff have no medical qualifications. Therefore all advice is given as general advice and it is up to you to check with your GP if this advice is best for you!

Q; What does the parcel look like when you ship products online? Will it be discreet?

A; Yes! All our online orders are shipped discreetly! First, we wrap your order in upcycled bubble wrap, then we place a layer of tissue paper around the bubble wrap and finally, we put your order into a black compostable satchel, and seal it up tightly. Sometimes depending on the items ordered or the size of the order we will place your products into a well-packed brown cardboard box for extra safety during transit. There is a return address on the shipping label, however, we use the address for our building, not our individual shop and the business name is “Simonique Enterprise” rather than Adult Bliss.

All this ensures that no one who sees your parcel or opens the satchel will know what you have ordered or where you ordered it from unless they remove tissue paper as well! 

Q; When will my Click & Collect be ready?

A; During business hours your order should be ready in less than an hour for pick up. However, remember it isn’t guaranteed ti be ready until you receive an email notification confirmation. Some of the products on our website are online only and are not stored in our shop front, and may have to be shipped from our supplier before they’re ready for collection. This usually takes less than 24 hours between Monday and Friday, and you will be notified if this is the case. all our online only products are clearly marked as such for your convenience.

Q; What is an online-only product?

A; An online-only product is a product you might find on our website that you won’t find in our store. these products will be shipped to you directly from our supplier in a similar fashion to our usual shipping methods. If you are collecting your order from our store, please allow up to 24 hours for your click and collect to be ready for collection. We will notify you if this is the case and let you know when your order is ready.  

Q; Where are my products being shipped from?

A; We ship your order from our store in Glen Osmond, South Australia. Under normal circumstances, your order should arrive within 3-5 business days with standard and free shipping options. Express post can arrive between 2-4 days.

We will have your product in transit within 24-32 hours of you placing your order between Sunday and Thursday. Orders placed on Friday, Saturday or Sunday will be shipped Monday morning. 

Q; What are the warranty terms?

A; All rechargeable products in our store come with a 12 month in-store warranty. All other products have a 30 day or “out of the box” warranty, meaning all mechanical parts have a 30-day warranty and factory defaults or damage due to shipping must be reported as soon as possible up to 30 days. Some brands have extended warranty which we will manage up to 24 months, after that period you must contact the manufacturer directly. 

If your product comes under this criteria, you can contact us at [email protected], and we can discuss return options with you. We will normally email you a prepaid shipping label and you can use the reusable satchel we sent your product in for returns. 

For more info on warranty claims visit our T&C’s page

Q; What should I do if there is something wrong with my product?

A; If your product is faulty or defective in any way, do not try to use it or fix it yourself. Instead contact us straight away, every product we sell has at least a 30day warranty and we will provide you with pre-paid shipping labels to return the product for inspection if you are unable to return it to the store in person.

For more info on warranty claims visit our T&C’s page

Q; Can I change my mind, what’s the return policy?

A; Unfortunately there are limitations on change of mind returns. Under ACCC guidelines we are not required to grant a change of mind refund if there is nothing wrong with the product you purchased. This being said there are some exceptions to this rule, you are more than welcome to contact us and we judge these on a case by case basis. Please keep in mind that we will deny a change of mind returns on sex toys for hygiene reasons. Ethically we can’t resell the product and we feel it is unfair for customers to expect us to take the financial burden of change of mind returns.

For more info on our return policy visit our T&C’s page

Q; I can’t find what I’m looking for what should I do?

A; If you are unable to find what you are looking for, get in touch with us! If a product is out of stock it will not show on the website, this is because we like to update our products regularly and some product ranges are on a rotation and may not be back in stock anytime soon. That being said we are always happy to order something in for you if you are after a specific product. 

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