We like to think we are pretty tech-savvy! Especially when it comes to our products! If you having issues with your product whether you purchased it from us or not, please feel free to get in touch! We can help you troubleshoot charging issues, travel lock issues, and even app compatibility problems! Contacting us via email is the best way to get the most detailed advice! Often we can solve all sorts of troubleshooting issues via email saving you the time and effort of coming into the store! and remember ALL of our products have a warranty and our claims process is very simple!