Pricing and Currency

All prices listed on www.adultblisserotica.com.au are in AUD (Australian dollar), they are tax inclusive and are subject to change based on supply prices, we do our best to keep prices low and fair. The price of a product at the time of purchase is the price you will be charged, plus any additional fees such as postage.


What’s our return policy?

Repairs, refunds & exchanges.

At Adult Bliss we adhere to the ACCC consumer guarantee. This means that where applicable you will be entitled to a repair or replacement for most reasonable returns up to 30 days after purchase. Refunds will only apply to major problems as outlined below, or where a repair or replacement is not possible.

Consumer guarantees do not apply if you do not have your original sales receipt as proof of purchase, if you got what you asked for but simply changed your mind, found it cheaper somewhere else, decided you did not like the purchase or had no use for it.

Some goods, such as lingerie, cannot be returned. Due to the nature of our products for hygiene purposes products that are sold in unsealed packaging cannot be returned without that packaging in its original or near original state at staff discretion. Sealed products once opened are not returnable unless a genuine fault has been identified.

Minor problems identified prior to sale will be marked on your receipt and will not illicit a refund or exchange unless the fault is found to be more serious than originally identified. Damage sustained to the product after the sale will also not be compensated.

If after-sale a product is found to have a minor fault we offer to repair or replacement where it is reasonable to do so and where the product has not yet been used.

Minor problems include but are not limited to: Cosmetic flaws that do not affect the usability of the product such as minor discrepancies in size, shape, or colour because of manufacturing practices, damage to packaging from transport or customer handling instore, or, parts of a product are missing due to packaging errors, damage, or theft.

If after-sale a product is found to have a major fault that cannot be repaired, we offer replacement or refund regardless of whether the product has been used or not. Replaced products will be of an identical type to the product originally supplied. Refunds will be provided in the same form as your original payment.

Major faults include but are not limited to: A product being unfit for its intended purpose, damage or break down of the product through manufacturing flaws, or a product is significantly different from the sample or description.

Some products have a manufacturers warranty. If your product breaks down within a products warranty period please contact us to confirm the best course of action to obtain a repair or replacement. In some instances, Adult Bliss may be able to source this for you, or it may be more beneficial for you to deal with the manufacturer directly. Always retain your original sales receipt as proof of purchase. In general, Adult Bliss offers a 30 Day Warranty on static (non-vibrating) toys, battery replacement vibrating toys and lingerie, and a 12 Month Warranty on Rechargeable Vibrating toys.

ALL WARRANTIES ARE SUBJECT TO SUPPLIER AND MANUFACTURERS DIGRESSION,

If your warranty claim is not accepted by the supplier and or manufacturer or more information is required Adult Bliss is not under any obligation to issue replacement or refund, your claim must be valid and subject to ACCC guidelines.

As a small business, we can not take the financial responsibility of replacing products that are deemed to not come under our warranty guideline or those guidelines set by our suppliers, the manufacturers, or the ACCC.

All returns will be considered with the following in mind:

  • type of product

  • how a consumer is likely to use the product

  • the length of time for which it is reasonable for the product to be used

  • the amount of use it could reasonably be expected to tolerate before the failure becomes noticeable

Where a product is found to have been subject to fair wear and tear, or where a product has been found to be misused knowingly or not, compensation will not be granted.

Products purchased online that meet the criteria for repair, replacement or refund are to be returned to Adult Bliss at the customer’s expense. Where genuine major faults have been identified the cost of returning the product by post will be reimbursed to the customer if a receipt for postage is provided. Adult Bliss shall post repaired or replaced items at no cost to the customer.

Customers who purchased in-store but who are inhibited from returning due to distance or other circumstances may also follow the online returns postage guidelines.

Sales processed using AfterPay or Zippay are subject to those payment method’s terms and conditions, regarding faults, returns, exchanges and warranties. However, we recommend contacting Adult Bliss before attempting to process a claim through your payment provider.


Discreet Shipping

All our parcels are sent via Australia Post in Enviromentally friendly HERO package Satchels (These satchels to be exact), items are wrapped in red tissue paper for further privacy when opening and also wrapped in upcycled bubble wrap for protection. The sender is listed as Simonique Enterprise rather than Adult Bliss, with our address listed with our building number but not our shop number, as there are a number of other businesses in our complex this helps maintain privacy for our customers.

We will endeavour to ship your online order within 24 hours of you placing it. If there is something wrong with the order or if we are out of stock you will be contacted. General shipping time is 2 – 4 days for South Australian orders, at best next day delivery is sometimes possible. If you have any questions please check your tracking number or contact us.

As mentioned we ship through Australia Post, if your parcel is lost or AusPost fails to deliver it to you in a reasonable time frame, please take to the following action:

  1. Issue a support ticket with Australia Post
  2. Email us directly with the reference number from your support ticket

There are two outcomes for lost parcels;

  1. We resend your parcel or you are welcome to come into the store to pick up your purchase directly.
  2. We refund you the total cost of the product and the shipping

We do ask that you give us sufficient time to investigate the lost parcel before refunds/resend are issued. Lastly, we have tracking on all of our sent parcels, this means if your parcel was delivered to your address but you have not received it then this is a matter you will have to take up with Australia Post, our responsibility ends with the parcel being delivered.

We Do not Ship overseas at this stage, within Australia only. Yes, we do ship to PO Boxes but delivery may take an extra day or so to PO boxes.


Age and Conditions of Sale and Delivery

It is a condition of use of this website that you are over 18 years of age! By checking the box on our checkout screen you are verifying that you are at least 18 years of age and therefore legally eligible to purchase products that are age-restricted in this country. Treat this as a lawful signature where fraudulent answers may result in lawful action taken against you and/or your parents/legal guardians.

Adult Bliss and its governing registered business reserves the right to refuse delivery of products via shipping, click & collect or in-store purchase if it is suspected that you are underage and can not prove otherwise. In such a case, a full refund will be issued where payment has already been processed.

Adult Bliss and its governing registered business take no responsibility for fraudulent behaviour in regards to age verification. It is also illegal for anyone under the age of 18 to enter our Brick & Mortar store (Adult Bliss Erotica – Glen Osmond). This includes teenagers, children, toddlers, and babies regardless of whether or not they have adult supervision. This law is governed by the state of South Australia and is subject to monetary fines for all parties involved.


Bliss Buy Back!

Adult Product Recycling Program

We will accept any vibrating and/or rechargeable toys. Any other adult products made from the following materials will also be accepted:

Silicone (100%), TPR Silicone, TPE, TPR, Steel Pyrex Glass, Wood, Stainless, Any Genuine Metal Product.

The following materials that do not vibrate or are not rechargeable will not be accepted because they are generally not recyclable. Feel free to bring them in but you will not receive a discount:

ABS Plastic, Cyberskin (or any other fake skin-like materials that don’t have vibrating or battery components), Elastomer, Ceramic, Jelly Rubber, PVC, Rubber.

This list is not extensive so please feel free to call or email us if your product material type is not listed or if you are unsure of the product material type or have any further questions.

You will receive one 10% discount per transaction and the discount is not compatible or stackable with any other offers. We. There are no rainchecks on this offer, you must make a purchase when returning your recyclable adult product.

The adult product you are returning must be properly cleaned (boiled if possible eg; Glass and Metal) and sealed in a Ziplock bag. We do reserve the right to reject products that have not been properly cleaned or are not sealed correctly, this is for the health and hygiene of our staff and the employees of the recycling depot we return your adult product too. We also reserve the right to reject products that we feel may not match the criteria, or where fraudulent or suspicious behaviour is suspected.

Thank you so much for considering our buyback recycling program!! We (and the planet) thank you!


Affiliate Referral Deals, Coupons, and Discounts

Some local businesses offer discounts for our store to their customers and clients. If you see “Mention us to get 5 – 10 -15% off at Adult Bliss” here are terms and conditions for these offers:

1, The discount is an introductory discount only, you can get the discount only if you sign up to the loyalty program and it’s valid only as a signup discount.

2, If you are already a member at Adult Bliss you are not entitled to the discount. We may, however, apply it anyway or gift you some extra points on your purchase for mentioning that you have seen us advertised, at the salesperson’s discretion.

3, Adult Bliss trusts that our customers won’t take advantage of offers like this but we do make a note on customer accounts when offers are used so please be honest and truthful. Our loyalty program is a privilege and can be disabled for individual customers at our discretion.

4. Lastly, and this applies to all discounts, signups, referrals, offers, bonuses, rewards, and coupons; no offer is stackable with any other offer! You as a customer can choose which offer you would prefer to use but you can not use any more than one at a time.

Cookie Policy 

Last updated 18/01/2021

INTRODUCTION

Adult Bliss Erotica / Simonique Enterprise (“we” or “us” or “our”) may use cookies, web beacons, tracking pixels, and other tracking technologies when you visit our website adultblisserotica.com.au, including any other media form, media channel, mobile website, or mobile application related or connected thereto (collectively, the “Site”) to help customize the Site and improve your experience.

We reserve the right to make changes to this Cookie Policy at any time and for any reason. We will alert you about any changes by updating the “Last Updated” date of this Cookie Policy. Any changes or modifications will be effective immediately upon posting the updated Cookie Policy on the Site, and you waive the right to receive specific notice of each such change or modification.

You are encouraged to periodically review this Cookie Policy to stay informed of updates. You will be deemed to have been made aware of, will be subject to, and will be deemed to have accepted the changes in any revised Cookie Policy by your continued use of the Site after the date such revised Cookie Policy is posted.

This Cookie Policy was generated by Termly’s Cookie Consent Manager.

USE OF COOKIES

A “cookie” is a string of information which assigns you a unique identifier that we store on your computer. Your browser then provides that unique identifier to use each time you submit a query to the Site. We use cookies on the Site to, among other things, keep track of services you have used, record registration information, record your user preferences, keep you logged into the Site, facilitate purchase procedures, and track the pages you visit. Cookies help us understand how the Site is being used and improve your user experience.

TYPES OF COOKIES

The following types of cookies may be used when you visit the Site:

Advertising Cookies

Advertising cookies are placed on your computer by advertisers and ad servers in order to display advertisements that are most likely to be of interest to you. These cookies allow advertisers and ad servers to gather information about your visits to the Site and other websites, alternate the ads sent to a specific computer, and track how often an ad has been viewed and by whom. These cookies are linked to a computer and do not gather any personal information about you.

Analytics Cookies

Analytics cookies monitor how users reached the Site, and how they interact with and move around once on the Site. These cookies let us know what features on the Site are working the best and what features on the Site can be improved.

Our Cookies

Our cookies are “first-party cookies”, and can be either permanent or temporary. These are necessary cookies, without which the Site won’t work properly or be able to provide certain features and functionalities. Some of these may be manually disabled in your browser, but may affect the functionality of the Site.

Personalization Cookies

Personalization cookies are used to recognize repeat visitors to the Site. We use these cookies to record your browsing history, the pages you have visited, and your settings and preferences each time you visit the Site.

Security Cookies

Security cookies help identify and prevent security risks. We use these cookies to authenticate users and protect user data from unauthorized parties.

Site Management Cookies

Site management cookies are used to maintain your identity or session on the Site so that you are not logged off unexpectedly, and any information you enter is retained from page to page. These cookies cannot be turned off individually, but you can disable all cookies in your browser.

Third-Party Cookies

Third-party cookies may be place on your computer when you visit the Site by companies that run certain services we offer. These cookies allow the third parties to gather and track certain information about you. These cookies can be manually disabled in your browser.

[Other]

CONTROL OF COOKIES

Most browsers are set to accept cookies by default. However, you can remove or reject cookies in your browser’s settings. Please be aware that such action could affect the availability and functionality of the Site.

For more information on how to control cookies, check your browser or device’s settings for how you can control or reject cookies, or visit the following links:

Apple Safari

Google Chrome

Microsoft Edge

Microsoft Internet Explorer

Mozilla Firefox

Opera

Android (Chrome)

Blackberry

Iphone or Ipad (Chrome)

Iphone or Ipad (Safari)

In addition, you may opt-out of some third-party cookies through the Network Advertising Initiative’s Opt-Out Tool.

OTHER TRACKING TECHNOLOGIES

In addition to cookies, we may use web beacons, pixel tags, and other tracking technologies on the Site to help customize the Site and improve your experience. A “web beacon” or “pixel tag” is tiny object or image embedded in a web page or email. They are used to track the number of users who have visited particular pages and viewed emails, and acquire other statistical data. They collect only a limited set of data, such as a cookie number, time and date of page or email view, and a description of the page or email on which they reside. Web beacons and pixel tags cannot be declined. However, you can limit their use by controlling the cookies that interact with them.

CONTACT US

If you have questions or comments about this Cookie Policy, please contact us here

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