FAQ's

---

In order to make our website easier to use, we recently moved over to a new website platform.

Due to the fact that account details are encrypted and stored securely we decided it would be better to just let people set up a new account rather than importing account details over from the old system.

Don't worry your points and purchase history are all saved on our "in-store" system and when you create a new account your in-store account will sync up immediately! Just be sure to use the correct email address!

short answer, No.

Unfortunately, local state law prohibits ANYONE under the age of 18 to enter an Adult Store. This includes babies in prams and toddlers.

However, we understand that new parents might be struggling to stay sexually intimate and a visit to the local sex shop might be just what the doctor ordered! So please do not hesitate to get in touch with us, we have heaps of great ways to get you and your partner instore without having to bring your child in with you.

The first thing to do is check your tracking info!

You should have received an order notification confirming your parcel has been shipped, this means that we have lodged the shipment with Auspost, and have taken it to the post office ready for pick up.

The notification should be in your email inbox, or, you can check your order status on your accounts profile page on our website (if you made an account when you placed your order). The tracking number and a link to AusPost should be present in the email.

If the tracking info isn't helping you find your parcel, the next step is to contact Auspost directly, as per their policy, contacting them yourself will save you some time.

If AusPost is unable to assist or if your parcel has been lost, at this point, you can contact us and we will sort out a refund or replacement for your order.

Yes! All our online orders are shipped discreetly!

First, we wrap your order in upcycled bubble wrap, then we place a layer of tissue paper around the bubble wrap and finally, we put your order into a black compostable satchel, and seal it up tightly. Sometimes depending on the items ordered or the size of the order we will place your products into a well-packed brown cardboard box for extra safety during transit.

There is a return address on the shipping label, however, we use the address for our building, not our individual shop and the business name is “Simonique Enterprise” rather than Adult Bliss.

All this ensures that no one who sees your parcel or opens the satchel will know what you have ordered or where you ordered it from unless they remove tissue paper as well!

To give you the full picture its important to let you know that the service we use operates between 8 am and 6pm.

That being said our store is open between 10am and midnight.

What does this mean, well, if you are placing an order between 6pm and midnight the booking will be placed and if there are couriers available you will be notified and it will come straight to you. If not then it will be picked up after 10am the following morning

If you are placing your order between midnight and 10am, the store isn't open and shipping will be confirmed after 10am asap!

If you have any questions you can email us or visit our contact us page.

During business hours your order should be ready in less than an hour for pick up. However, remember it isn’t guaranteed to be ready until you receive an email notification confirmation.

Some of the products on our website are online only and are not stored in our shop front, and may have to be shipped from our supplier before they’re ready for collection.

This usually takes less than 24 hours between Monday and Friday, and you will be notified if this is the case. all our online-only products are clearly marked as such for your convenience.

We ship your order from our store in Glen Osmond, South Australia. Under normal circumstances, your order should arrive within 3-5 business days with standard and free shipping options. Express post can arrive between 2-4 days.

We will have your product in transit within 24-32 hours of you placing your order between Sunday and Thursday. Orders placed on Friday, Saturday or Sunday will be shipped Monday morning.

All rechargeable products in our store come with a 12 month in-store warranty. All other products have a 30 day or “out of the box” warranty, meaning all mechanical parts have a 30-day warranty and factory defaults or damage due to shipping must be reported as soon as possible up to 30 days.
Some brands have extended warranty which we will manage up to 24 months, after that period you must contact the manufacturer directly.

If your product comes under this criteria, you can contact us at [email protected], and we can discuss return options with you. We will normally email you a prepaid shipping label and you can use the reusable satchel we sent your product in for returns.

For more info on warranty claims visit our T&C’s page

All If your product is faulty or defective in any way, do not try to use it or fix it yourself. Instead contact us straight away, every product we sell has at least a 30day warranty and we will provide you with pre-paid shipping labels to return the product for inspection if you are unable to return it to the store in person.

For more info on warranty claims visit our T&C’s page

There are limitations on change-of-mind returns. Under ACCC guidelines we are not required to grant a change of mind refund if there is nothing wrong with the product you purchased. This being said there are some exceptions to this rule, you are more than welcome to contact us and we judge these on a case by case basis. Please keep in mind that we will deny a change of mind returns on sex toys for hygiene reasons. Ethically we can’t resell the product and we feel it is unfair for customers to expect us to take the financial burden of change of mind returns.

For online orders, you can change your mind at any point, before the order is shipped, or if the satchel hasn’t been opened! However, there may be cost involved, these costs include the following;
1, excess shipping charges
2, cost of shipping the product back to us if it has already been shipped
3, administration and packaging fees

For more info on warranty claims visit our T&C’s page

We can help with that!

If you are in Adelaide, the best thing to do is bring your product in store so we can test one of our generic chargers and make sure it fits. and, insures that the cable will actually charge the product as well. This process reduces the chance of your product being damaged by charges that dont fit.

If you are an online customer we still might be able to help, As long as you have purchased the product with us or at least know what the product is (brand and product name) we might be able to test the cable with one of our display products in store before shipping you a replacement cable.

The cost of these cables varies, but usually aren’t more than $20, (plus shipping and surcharges if we need to ship it out)

If you are unable to find what you are looking for, get in touch with us! If a product is out of stock it will not show on the website, this is because we like to update our products regularly and some product ranges are on a rotation and may not be back in stock anytime soon.

That being said we are always happy to order something in for you if you are after a specific product.

For more info Contact Us

Yes, absolutely! Our staff are more than happy to answer any sexual health questions you need answering as long as they are asked in a respectful manner. We are here to help you make a decision regarding your sexual health and sexual pleasure journey and provide product knowledge to help you make the best choice possible.

However, our staff are not expected to give personal opinions or suggestions about you or your partners, and they are not expected to share their own experiences if they don’t feel comfortable doing so. Remember to be respectful of our staff at all times.

Lastly, it is important to remember that our staff have no medical qualifications. Therefore all advice is given as general advice and it is up to you to check with your GP if this advice is best for you!

Firstly, if we have already shipped the order you will need to contact Auspost directly, they should be able to help you with redirects, if they are unable to help you contact us ASAP via email [email protected]

However, if your address was miss spelt or didn't match with Ausposts records, we will attempt to contact you directly, before shipping the parcel, if we have not heard from you within 24 hours of you placing your order, we will ship it to the address you provided.

Lastly, we do our best to make sure your parcel reaches you, however, if the info was entered incorrectly and you do not respond to our confirmation request then we can not take responsibility for the parcel being miss delivered.